Terms & Privacy

By accessing this website or requesting services from Jendome Group, you agree to the following Terms and Conditions. 

 JENDOME GROUP provides professional testing, screening, and compliance-related services, including but not limited to DNA specimen collection, drug testing (DOT and non-DOT), and fingerprinting services.

Submission of a service request, inquiry, or appointment form does not constitute acceptance or guarantee of service. All requested services are subject to internal review, personnel and scheduling availability, identity verification, and compliance with all applicable federal, state, and local laws, regulations, and industry standards.

JENDOME GROUP reserves the right, at its sole discretion, to approve, deny, modify, or reschedule any requested service for reasons including, but not limited to, incomplete or inaccurate information, inability to verify identity, safety concerns, non-compliance with regulatory requirements, or operational limitations.

All services requiring legally admissible results will be conducted in accordance with strict chain-of-custody protocols. Non-regulated services may follow non-chain-of-custody procedures, as applicable. Clients are solely responsible for providing accurate and complete information and for complying with all pre-service instructions and requirements to ensure the validity and timely processing of results.

Limitation of Liability & Waiver

To the fullest extent permitted by law, by requesting or receiving services from JENDOME GROUP, the client agrees to release, waive, and hold harmless JENDOME GROUP, its owners, employees, contractors, and affiliates from any and all claims, liabilities, damages, losses, or expenses arising out of or related to:

• The use or reliance on testing, screening, or collection services 
• Delays in service, reporting, or third-party laboratory processing 
• Errors or omissions resulting from inaccurate or incomplete information provided by the client 
• Outcomes related to laboratory analysis performed by third-party accredited laboratories 
• Circumstances beyond JENDOME GROUP’s reasonable control, including but not limited to regulatory changes, technical issues, or unforeseen events 

JENDOME GROUP does not perform laboratory analysis and is not responsible for the results generated by third-party laboratories. All laboratory testing is conducted by independent, accredited facilities.

In no event shall JENDOME GROUP be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of employment, income, business opportunities, or reputation.

Privacy & Confidentiality Policy

JENDOME GROUP is committed to protecting the privacy and confidentiality of all client information. We collect, use, and maintain personal and sensitive information solely for the purpose of providing requested services and ensuring compliance with applicable laws and regulations.

All client information, including identification documents, test results, and related records, is handled with strict confidentiality and safeguarded using appropriate administrative, technical, and physical security measures.

Information will only be disclosed under the following circumstances:

• With the client’s written authorization 
• To authorized employers or designated recipients, as applicable 
• To laboratories, Medical Review Officers (MROs), or regulatory agencies as required for service completion 
• When required by federal, state, or local law, court order, or legal process 

JENDOME GROUP does not sell, rent, or share client information with unauthorized third parties.

While we take reasonable measures to protect all data, no system can be guaranteed to be completely secure. By using our services, clients acknowledge and accept this inherent risk.

By submitting a request for services or proceeding with an appointment, the client acknowledges that they have read, understood, and agreed to these terms in full.

JENDOME GROUP:

 Does not provide legal or medical advice. All services offered are strictly limited to specimen collection, testing coordination, and compliance-related support.

Test results and related information should be reviewed and interpreted by qualified legal counsel, licensed medical professionals, or appropriate governing authorities, as applicable.

JENDOME GROUP shall not be held responsible for any decisions made or actions taken based on test results or information provided through our services.

 By requesting or receiving services from JENDOME GROUP, clients agree to the following:

• Provide accurate, complete, and truthful information 
• Present valid government-issued identification when required 
• Comply with all testing procedures, protocols, and staff instructions 
• Acknowledge that refusal or failure to comply may result in denial of services

JENDOME GROUP reserves the right to refuse or discontinue services if these requirements are not met.

 All pricing, payment requirements, and applicable service fees will be clearly communicated prior to service confirmation.

Full or partial payment may be required to secure an appointment. Failure to submit the required payment within the specified timeframe may result in cancellation or denial of services.

JENDOME GROUP reserves the right to modify pricing and fees at its discretion, with notice provided prior to service confirmation.

Refund Policy

All payments made to JENDOME GROUP are subject to the following conditions:

• Payments for services already rendered are non-refundable 
• Cancellation fees and no-show fees are non-refundable 
• Travel fees for mobile services are non-refundable once the technician is en route 
• Refunds, if applicable, will only be issued for services not rendered and must be approved by JENDOME GROUP 

Approved refunds will be processed using the original method of payment within a reasonable timeframe.

JENDOME GROUP reserves the right to deny refund requests that do not comply with this policy.

Dispute & Chargeback Policy

By purchasing services from JENDOME GROUP, the client agrees to first contact JENDOME GROUP directly to resolve any billing or service-related concerns prior to initiating a dispute or chargeback with their financial institution.

Initiating a chargeback for services that were rendered, scheduled in accordance with agreed terms, or otherwise non-refundable under this policy may be considered a violation of this agreement.

JENDOME GROUP reserves the right to:

• Provide documentation, including signed agreements, service confirmations, and proof of service, to the payment processor or financial institution to contest any chargeback 
• Recover any fees, costs, or expenses incurred as a result of a disputed or reversed transaction, including administrative and legal fees where permitted by law 
• Deny future services to clients who initiate unwarranted or fraudulent chargebacks 

Failure to comply with this policy may result in collection actions and/or legal remedies to recover outstanding balances.

At JENDOME GROUP, we are committed to maintaining the highest standards of confidentiality, privacy, and professionalism in all services provided. All client information, including personal identification, documentation, and test-related data, is handled with strict discretion and safeguarded in accordance with applicable laws, regulations, and industry standards.

Access to client information is limited to authorized personnel who require such access to perform their duties. All staff and affiliated partners are expected to uphold confidentiality obligations and adhere to established privacy and data protection protocols.

Test results and related information are released only to authorized parties in accordance with documented client consent, service agreements, and applicable legal or regulatory requirements. Unauthorized disclosure of client information is strictly prohibited.

JENDOME GROUP may disclose information when required to do so by law, court order, regulatory authority, or as necessary to complete services through authorized third-party entities such as laboratories, Medical Review Officers (MROs), or designated employer representatives.

All reasonable administrative, technical, and physical safeguards are implemented to protect client information from unauthorized access, use, or disclosure. However, while every effort is made to ensure data security, no system can be guaranteed to be completely secure.

By utilizing our services, clients acknowledge and agree to these confidentiality practices and understand that JENDOME GROUP will take all reasonable measures to protect their information while complying with all applicable legal obligations.

 To the fullest extent permitted by law, JENDOME GROUP shall not be held liable for any actions, decisions, or outcomes arising from the use of its services.

This includes, but is not limited to:

• Decisions made by employers, courts, schools, or other third parties based on test results or related information 
• Delays, errors, or outcomes caused by third-party laboratories, Medical Review Officers (MROs), or external agencies 
• Misuse, unauthorized access, or misinterpretation of test results by any individual or entity not authorized by JENDOME GROUP 

Clients acknowledge that JENDOME GROUP’s role is limited to specimen collection, testing coordination, and compliance-related services, and does not extend to the final analysis, interpretation, or use of results by third parties.

 JENDOME GROUP reserves the right, at its sole discretion, to refuse, deny, or discontinue services at any time. This includes, but is not limited to, situations involving incomplete or inaccurate information, failure to comply with required procedures, safety or security concerns, or any applicable legal or regulatory restrictions.

JENDOME GROUP may also reschedule or modify services as necessary to ensure compliance with operational standards and legal requirements.

Use of this website is subject to the terms and conditions established by JENDOME GROUP. Unauthorized use of this website is strictly prohibited.

This includes, but is not limited to:

• Attempting to gain unauthorized access to restricted areas, systems, or data 
• Misusing, copying, reproducing, or distributing website content without permission 
• Introducing malicious code, viruses, or any harmful technology 
• Engaging in any activity that disrupts or interferes with the website’s functionality or security 

JENDOME GROUP reserves the right to restrict or terminate access to the website for any user who violates these policies and to pursue legal action where applicable.

 These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which JENDOME GROUP operates, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts located within that state.

 JENDOME GROUP reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice.

Any changes will become effective immediately upon posting to the website. Continued use of the website or services after such updates constitutes acceptance of the revised Terms and Conditions.

Clients are encouraged to review these Terms periodically to stay informed of any changes.